IST Management constantly receives positive feedback on our empowered employees! Every month we send out congratulations letters and Starbucks gift cards to the employee receiving the most significant and most positive comment letter.
Last month, this employee went above and beyond for exceptional customer service.
Our September Winner:
Congratulations goes out to Malik Rasool at Saul Ewing Arnstein & Lehr, LLP for receiving the winning comment letter for September. The client responsible for the winning letter, Kathleen M. Gilligan, will also receive a $20 Starbucks gift card. Here is the winning letter:
“Malik, you are a magician!
Thanks! The client was very impressed at how quickly you spotted the issue on timing for delivery of the package to us with FedEx vs us sending a messenger to pick them up — and then how quickly the messenger showed up!
Well done! You made the firm and our team look great! Thank you again!”