Everyone values being recognized for their good merits. Employees generally desire to work for organizations that are attuned in showing appreciation for a job well done. IST’s processes are the differentiators that separate us from our competitors. We aim to always provide exceptional service to our clients as a standard operating procedure. It’s become synonymous with the IST brand. Each quarter, we pause to recognize our employees that go above and beyond the scope of their work duties to leave lasting positive impressions with the end-users that we serve. We received many compelling stories about employees of IST that provided noteworthy service. Through our difficult selection process, a winner has been chosen for Spring 2019:
Q & A with Our SPRING 2019 WINNER:
What do you believe was a key contributing factor for your recent win?
I believe the key factor for my recent win was me being a team player having the mind set to get the job done and help out as much as I can no matter what it is even if it’s staying late, coming in early or covering for one of my co-workers it’s done.
When do you feel most Empowered at IST?
I feel the most empowered when the coffee machine goes out of service and we don’t have time to wait or put a call schedule a tech to come to center city. Before our clients have to be forced to make a long line to use one coffee machine or have to go from one door to the next just to get coffee, I open up the machine, see what’s wrong and fix problem so everybody gets their coffee!
What do you enjoy most about your position here at IST?
I enjoy customer service and helping others!
What are some of your interests, outside of the workplace?
Being with my one year old son, Eli.
Describe a typical day for you…
A typical day for me: I clock in at 6am then I start from the 18th floor and work my way down to the 16th floor, checking each room and workstation for damages or stains and issuing tickets that need to place in our 360 system then in Impact to contact the building .Then I go to each social hub and restock all supplies and clean and check each coffee machine and make sure it’s working properly. After that’s done, it’s the men’s room check to see if there’s any problems that need tickets. Once these tasks are I check on the mail room to see what needs to be done or if the team needs help with anything.
Who would you say has helped you most in your success and growth at IST? Who has been a mentor to you?
That would be Bill Heinlein, site manager. He has been the best mentor I could ask for and anytime I need help without asking for it, he’s there and I appreciate that because sometimes the morning can get very busy and his help really holds me up and I thank him.