IST’s Print Center at The William Carter Company (Carter’s) is used daily as a critically necessary piece of Carter’s business. The on-site IST staff provides excellent customer service as well as high quality print production to end-users at both Carter’s main headquarters and Carter’s satellite offices nationally. The IST staff supports more than 1,200 end users located in Atlanta and more than 800 retail locations in the United States and Puerto Rico.
Ben Moore, IST’s Operations Manager supporting The William Carter Company says, “By being onsite at Carter’s main headquarters, we are able to immediately serve our users and regularly prove our value to our customer. Our print center has continued to grow its service footprint by sharing our vast array of print production services to better serve a variety of departments.”
IST has further been able to utilize our in-depth reporting to show year to date increases of copy jobs submitted through the print center versus end users printing on their own devices and encourage the transition to centralized print centers through direct marketing in key departments. This reduces backlogging with their devices and allows the end users to submit the job with the utmost confidence that will receive their jobs on time and exceeding their expectations.
Ben went on to say, “We’ve grown and evolved with Carter’s needs over the years and continue to show the versatility in IST’s services. Our print center handles everything from basic copying needs, oversize posters to sophisticated, brand-specific collateral that their sales personnel utilize in their presentations that grow the Carter’s and OshKosh brand.”
“Every department utilizes some level of printing. From Human Resources to Payroll to Sales and beyond, IST print services can improve quality as well as efficiency on daily basis and we are happy to prove that value.”
The William Carter Company
It is our goal to find better, faster and more efficient ways to serve our clients. At IST, we understand the importance of providing our customers with the highest level of copy service. We are not just making a copy, delivering a fax or scanning a document; we are being entrusted to handle your mission critical information. To ensure that we provide the best service in the industry, we recruit the best employees in the field and provide them with proven processes that evoke success. Service is not a catchword at IST… it is our business.
IST offers the following copy services as part of our standard facilities management service package:
- Copy Center Management
- Decentralized / Convenience Copier Management
- Fleet Copier Management
- Fax Management
- Scanning and Imaging Services
- Full Reporting On All Copy Center Activity Including Equipment Uptimes, Service Calls And Response Times
- Chargeback Reporting By Any Criteria Requested