IST Service Track at Robinson + Cole allows us to track every reported incident involving the equipment that we service. We have over 100 pieces of equipment that we maintain here and keeping track of every one can be time consuming. Service Track provides us with a tool to support all of these different devices and their unique needs in one place and on one screen. We do not need to search out the person who took or placed the service call because all of the information is located within the service ticket. We do not need to leave long detailed emails or notes to inform the rest of the team about what is happening, everything you need to know about the fleet is in Service Track.
- Any equipment from any manufacturer
- Real-time machine status
- Service track dashboard is viewed on a 42 inch monitor in the service center
- Machine downtime & “Problem Machine” analysis
- Integrates with manufacturer print monitoring tools and automatically creates and closes service tickets based on machine status
- Open service calls (including progress updates)
- Allows report customization based on ANY customer criteria.